Frequently Asked Questions
This section contains a list of frequently asked questions.
- Related Topics:
- How Do I Add, Change, or Modify a SaaS Customer Administrator?
If you are currently a SaaS customer administrator and want to add or remove someone as a SaaS customer administrator, you can do this by submitting the SaaS Administrator Change service request. - Where Do I Find System Maintenance Schedules?
Deltek makes every effort to minimize the scheduled maintenance windows of your Costpoint solution. - What Do I Do if I Cannot Log into My Cloud Solution?
Clearing your browser cache can often resolve this issue. - How Do I Report an Unplanned Service Disruption?
The SaaS customer administrator should report all unplanned service disruptions to Deltek. - How Do I Report an Unplanned Service Disruption after Hours?
If it is after business hours and you have an unplanned service disruption, use this procedure to report it. - Should I Bookmark Application Links?
You should not bookmark the application links from your Cloud Portal.
Parent Topic: SaaS Admin Guide